Privacy Policy

Last Updated: July 2026

1. Commitment to Privacy

Cherry Homz (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. The Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our real estate services, respond to inquiries, and run our business. This information may include:

• Your name, email address, phone number, and mailing address.
• Details of properties you enquire about, sell, buy, rent, or lease through us.
• Financial information (such as proof of income or billing details) if you apply for a tenancy or enlist us to sell/manage property.
• Any information you provide directly through our website contact forms, WhatsApp chat, or direct communication.

3. How We Collect Personal Information

We collect personal information directly from you when you fill out forms on our website, email us, call us, attend our property inspections, or communicate with us on WhatsApp. We may also collect information from publicly available databases or third-party real estate portals where you enquire about our listings.

4. How We Use Your Information

We use the personal information we collect for purposes including:

• Providing real estate agency services, including facilitating the buying, selling, renting, or building of properties.
• Responding to your specific property and service enquiries.
• Sending you relevant property alerts, marketing updates, and promotional material (which you can opt-out of at any time).
• Meeting our regulatory obligations under New South Wales and Australian property legislation.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

• Third parties involved in a property transaction (such as solicitors, conveyancers, and building inspectors).
• Service providers who assist us in operating our business (such as database hosts, IT developers, and marketing agencies).
• Government authorities or law enforcement agencies where required or permitted by law.

6. Security of Your Personal Information

We take all reasonable steps to store your personal information securely in encrypted digital databases and physically secured files. We protect it from misuse, interference, loss, unauthorized access, modification, or disclosure.

7. Accessing and Correcting Your Information

You have a right to access and seek correction of the personal information we hold about you. If you would like to request access to or correct your details, please contact us at info@cherryhomz.com.au.

8. Complaints and Contact

If you have any questions or wish to lodge a complaint about a breach of the APPs, please contact us at info@cherryhomz.com.au. We will investigate your complaint promptly and respond in writing within 30 days.